Last updated: July 4, 2026
Introduction
Çok Gezen Tur respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, share, and retain information when you use our website, contact us, communicate with us through WhatsApp, or interact with our customer support and AI assistant services.
Information We Collect
We may collect information that you provide directly, including your name, phone number, email address, WhatsApp profile information, message content, travel preferences, reservation requests, passenger details, payment-related request information, and other details needed to respond to your inquiry or manage a tour reservation.
We may also collect technical information related to your use of our website, such as browser type, device information, IP address, pages visited, and basic analytics or security logs.
How We Use Information
We use information to respond to customer inquiries, provide tour information, prepare reservation requests, manage customer support, improve our services, maintain website security, comply with legal obligations, and communicate with you about services you requested.
WhatsApp Communication
When you send us a message through WhatsApp, we may process your name, phone number, message content, WhatsApp profile information, and reservation request details. This information is used to respond to your questions, provide travel and tour information, and assist with reservation-related processes.
AI Assistant and OpenAI Processing
Messages and related request information may be processed through the OpenAI API to help answer customer questions, provide tour information, recommend relevant options, and assist with the reservation process. We use AI processing to support customer service; however, important reservation, payment, cancellation, or legal matters may be reviewed or handled by our team.
Data Sharing
We do not sell personal data. We do not sell your information to third parties for marketing purposes. We may share information only when necessary with service providers that help us operate our website, customer communication, reservation processes, payment services, hosting, analytics, security, or AI-assisted support. These service providers are expected to process data only for the services they provide to us.
We may also disclose information if required by law, legal process, government request, or to protect our rights, customers, systems, and business operations.
Data Retention
We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including customer support, reservation management, legal compliance, dispute resolution, accounting, security, and business record requirements. Retention periods may vary depending on the type of information and applicable legal obligations.
User Rights
Depending on applicable law, you may have the right to request access to your personal information, correction of inaccurate data, deletion of certain data, restriction or objection to processing, and information about how your data is used. To exercise these rights, please contact us using the details below.
Contact Us
If you have questions about this Privacy Policy or how your information is processed, you can contact us:
Company: Çok Gezen Tur
Website: https://cokgezentur.com
Email: info@cokgezentur.com.tr
Phone: +90 505 359 05 59